update June 7 - I asked my friend who sent me the parcel to counter check. It was lying at the Kota Bharu Post Office this morning, so I asked him to put it on a Budaya Ekspress bus to KL so that I will get it on Wednesday morning. Wake up, Pos Laju!
The biggest postal company in Malaysia. It has been corporatised, and the idea of corporatisation or privatisation is to improve its service on the back of better revenue and widespread operations.
However, Pos Laju - a courier service of Pos Malaysia - is not up to expectation, not just yet. Many complaints fell on deaf ears. Time and time again when customers bank their hope for fast delivery of their letters, document and packages, Pos Laju is not 'laju' in that sense.
I remember a Lat cartoon depicting Pos Laju logo with a tortoise instead of a bird some years ago. And I now I agree with him.
Such a big company, thousands of workers and a fleet of modern vehicles but its management is of third class quality. They couldnt be bothered if customers fail to have their packages delivered on time.
I am furious with their standard of service. It happened not once but several times. Latest was a package sent by a friend to me from Kota Bharu on Wednesday, and I have yet to receive it. A call to Pos Laju office got a rotten answer - Kelantan was on public holiday, and plus weekends in Kuala Lumpur, it is expected to arrive by Monday.
So, I lost a few thousand ringgit for not being able to deliver the document I promised someone today.
I wonder if Pos Laju runs its own flights, will the pilot jump or turn off the engine mid-air when the time enters a public holiday zone?
And of course, the Malays are running Pos Laju. Aware of how the Malay mentality is when it comes to business and customers, I regret it when the company fell into the wrong hands. We should have let the Chinese or the 'Mat Salleh' operates it...
So, is it wrong to hire other courier companies for a good job done?
To Pos Laju management, you people reall are the 'PKM'! Please translate that PKM into your own meaning...