Thursday, June 16, 2011
Issues on Astro - being a blood sucker for a poor and recycled-content satellite TV provider - was brought up at the Dewan Rakyat yesterday. And for the first time ever (since the amendment to the Constitution in 1990s to limit the Rulers immunity), MPs from BN and the Opposition shared equal views.
Being one of the world's most expensive providers for such a service, Astro is getting complacent. With some much revenue against lagging in service quality, the government was urged to review the monopoly license issued to the company.
Not to blame Ananda Krishnan (as he doesnt really runs the show), the company seems to be well-protected for that monopoly, untouchable to the extent that nobody, especially the customers - had ever taken it to court.
Unlike customers in other countries, Malaysians are very 'forgiving' in accepting the serious interruptions on Astro channels.
And despite the issue being raised at the Parliment, Astro has already issued out new rates for its various service 'packages' without even trying to improve on the existence.
So, who to blame? Rais Yatim's ministry or the MCMC? The Information Communicating a supplementary question from Mohamad Aziz (BN-Sri Gading) (here). He said the new package price effective July 11 is not final but many believed it will be imposed on customers' next bill.
I think the government should consider issuing another license to another provider. Without competition, Astro can toy around with its customers, 'cheating' them out of better services being offered in other countries (and without interruptions, too).
In Cambodia, the flat rate for its satellite TV service is not more than RM20 per month compared to Astro's 'different-price-for-package' offer. Even its after sale service is very poor. Its agents will charge you RM75 for just 'a visit' to rectify your problem. Upon a second visit to repair whatever defaults, they will charge you triple.
So, this Astro is really a leech!